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Client Service Representative
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Texas data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,387 / year median in Texas
-1% projected decline
Job Description
Client Service Representative - Corporate & Legal Services Lewisville, TX (Onsite) Monday - Friday, 9:00am-6:00pm Are you passionate about delivering exceptional service? Us too. We're hiring a Client Service Representative for our Corporate & Legal Service Expereince team. You'll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. These services can include business licensing, corporate transactions, and annual compliance filings. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. Some of the things you'll be doing: Build relationships with our clients to better understand their unique needs and concerns Research, analyze, review, and process legal documents Fulfill requests and answer questions for internal and external customers via phone or electronically Provide excellent client service to both internal and external clients Manage client portfolios and organize workflow to meet clients' time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Recommend process improvements where applicable Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? At least 5 years of experience working in a business to business customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong research skills Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. #LI-LE1 #CSCServiceCareers #CSCCustomerService
Benefits
- Legal Services