FRONTIER DODGE - 3.3

Lubbock, TX Job Details Full-time $12 - $14 an hour 1 hour ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Qualifications Interpersonal skills Computer literacy High school diploma or GED Driver's License Attention to detail Organizational skills Full Job Description Frontier Dodge Chrysler Jeep Ram is seeking a motivated and customer-focused BDC / Customer Care Representative to join our team. This position is responsible for delivering an exceptional customer experience through proactive customer follow-up, appointment setting, lead management, and customer satisfaction initiatives. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to build relationships with customers while supporting dealership sales and service operations.

Responsibilities:

Customer Care & CSI Conduct follow-up calls to customers regarding their sales and service experience. Assist in maintaining and improving manufacturer Customer Satisfaction Index (CSI) scores. Encourage customers to complete manufacturer surveys and provide feedback. Address customer concerns professionally and escalate issues to management when necessary. Inform leadership of opportunities to improve customer service and dealership processes. Maintain accurate customer records and follow-up notes within dealership systems. Business Development Center (BDC) Manage inbound and outbound phone calls, emails, text messages, and internet leads. Schedule and confirm sales and service appointments. Follow up with unsold prospects and inactive customers. Generate customer interest in dealership products, services, and promotions. Maintain consistent communication with customers throughout the sales process. Meet daily, weekly, and monthly activity goals for calls, appointments, and customer follow-up. Work closely with sales and service departments to ensure a seamless customer experience. Update CRM systems with accurate and timely customer information. Qualifications High School Diploma or equivalent. Previous customer service, call center, BDC, sales, or automotive experience preferred. Strong verbal and written communication skills. Professional phone etiquette and customer service skills. Basic computer proficiency and ability to learn dealership software and CRM systems. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment. Self-motivated with strong personal initiative and a positive attitude. Pre-Employment Requirements Valid Texas Driver's License with acceptable driving record. Successful completion of background check. Negative drug screening. Work Environment This position is performed in a professional dealership environment with regular interaction with customers, sales personnel, and service staff. Why Join Frontier Dodge Chrysler Jeep Ram? Competitive compensation Career growth opportunities Supportive team environment Ongoing training and development Employee discounts Health, dental, and vision benefits (if applicable) Paid time off and holidays (if applicable) Frontier Dodge Chrysler Jeep Ram is an Equal Opportunity Employer and values diversity in the workplace. This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by management to meet the ongoing needs of the dealership.

Pay:

$12.00 - $14.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Opportunities for advancement Paid time off Paid training Professional development assistance Vision insurance

Work Location:

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