Government Services Call Center Representative Date Posted:

2 October 2026

Closing Date:

November 1, 2026

Recruiter:

Conduent State&Local Solutions, Inc Location:

Lytle, Texas Salary:

USD42,000

to

USD50,000

Job Type & Industry:

Public Sector, Government & Military Contract Type:

Permanent Job Reference:

2997539876-2 Apply for this job now Job Description Conduent State & Local Solutions, Inc. seeks a Call Center Representative to support state and local government programs. In this role, you will handle high-volume inbound calls, answer questions about public services, process transactions, and update customer records with accuracy and confidentiality. You will follow scripts, policies, and compliance standards while meeting quality and productivity goals. Working in a performance-driven, mission-focused environment, you'll help improve access to transportation, public assistance, healthcare, and payment services for citizens. Responsibilities Answer high-volume inbound calls from citizens regarding government programs and services Verify caller information and accurately document interactions in CRM or case management systems Provide clear, courteous information on policies, procedures, payments, and eligibility Process basic transactions such as payments, updates, and service requests Follow scripts, compliance requirements, and quality standards for public-sector work Escalate complex or sensitive issues to supervisors or specialized teams Meet performance metrics for call quality, handle time, and customer satisfaction Collaborate with team members to share information and improve processes Required Skills Inbound call handling Customer service CRM or call center software Data entry and typing Payment and transaction processing Call documentation and note-taking Basic troubleshooting Knowledge of government or public programs (preferred) De-escalation and conflict resolution Time management and multitasking