Customer Service Representative

Overview We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. If you are a friendly and motivated individual who enjoys helping others, we would love to hear from you. Skills and Qualifications

• Customer Service Experience:

  Previous experience in customer service is very beneficial.

• Communication Skills:

  Strong verbal and written communication skills to interact effectively with customers, co-workers, and supervisor.
• Attention to

Detail:

Ability to accurately track orders and handle special instructions.

• Basic Computer Skills:

  Comfort with using computers, including touch screen applications and point of sale systems.

• Problem-Solving Skills:

  Ability to address and resolve customer complaints or issues.

• Flexibility:

  Willingness to work flexible hours, including weekends, evenings, and occasionally at our other location. Job Tasks/ Responsibilities
• Maintain a high degree of regular and punctual attendance.

• Greeting Customers:

  Making a positive first impression by welcoming customers as they enter the store.

• Receiving Items:

  Accepting garments and other items for cleaning, tagging them accurately, and noting any special instructions or stains.

• Customer Interaction:

  Answering customer questions about services, prices, and cleaning processes. Providing advice on stain removal and fabric care.

• Handling Transactions:

  Processing payments, whether in cash or by credit card, and ensuring accurate record-keeping.

• Telephone Communication:

  Answering phone calls, and providing information about services, orders, pricing, location, etc.

• Order Management:

  Keeping track of incoming and outgoing orders to ensure timely and accurate service. Assisting in the completion of orders by bagging and racking.

• Problem Resolution:

  Addressing customer complaints and working to resolve any issues that arise.

•

Maintaining Cleanliness:

Ensuring the front and back counters and customer areas are clean and organized.

Job Types:

Full-time, Part-time Pay:

$10.00

• $12.

00 per hour

Benefits:

On-the-job training Paid time off

Work Location:

In person