More Like This $15.00 Per Hour Position range in Hidalgo County $11.87 - $19.15 Per hour

Banking Customer Service Representative:

On-Site McAllen

TELEPERFORMANCE-TPUSA INC

Occupation:

Customer Service Representatives

Location:

Mcallen, TX - 78503

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift

Posted:

09/08/2025 Positions available: 50

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

08/28/2026

Expires:

12/31/2026 Job #: 16915191 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 6 Month(s) Age 18 and up Typing Speed 20 + wpm Language English, Very Well Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Benefits Help for .

Job Order Description:

Teleperformance is now hiring full-time customer service representatives for a bank. Some of your responsibilities will include demonstrating strong exceptional listening skills, questioning and call control techniques, and applying basic analytical and problem-solving skills to resolve customer inquiries and issues. This is a 100% on-site position located in McAllen at 1500 S Jackson Rd, McAllen, TX 78503.

Important Attendance Policy:

We have a strict 90-day no-miss policy. 100% attendance is required during the training and nesting period, and no time off can be approved during this time.

Dress Code:

Business Casual Position Details:

Pay Rate:

$15 an hour for both training and production

Training:

Your first day of paid training starts Friday, September 25th and spans 7 weeks (4 weeks Training, 3 weeks Nesting). The pay for Training will be $15 an hour. Your schedule for Training will be: Monday - Friday, 8:00AM-4:30PM.

Production:

Once your training is complete, you will begin production the week of November 08th. Pay will stay the same. At this point, you will work the production schedule that was assigned to you by recruiting at the time of your Job Offer. These schedules are assigned on a first come first serve basis and will be discussed and confirmed prior to sending you a job offer. Once a schedule has been assigned, it cannot be changed. These productions schedules range from Sunday-Saturday and include AM, PM and overnight schedules.

Requirements:

Part of the new hire process will require that you complete and pass an extensive background check, a drug test and finger prints. All costs are covered by Teleperformance. Failure to complete and pass these steps will results in your job offer being rescinded Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications What We're Looking for High School Diploma or equivalent 18 years of age or older 6 months customer service experience minimum Typing 25 WPM Be proficient in PC operation and navigation Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer