Customer Service Representative

Customer Service Representative Hawk Disposal Services - 2.0 McAllen, TX Job Details Full-time $13 - $15 an hour 5 days ago Qualifications Computer operation Spanish Client onboarding Interpersonal skills Phone communication Computer literacy 3 years Attention to detail Data entry Order entry Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Customer Service Representative (CSR)

Job Summary:

The CSR is responsible for managing incoming customer calls, generating work orders, onboarding new customers, and resolving customer issues. Duties and Responsibilities Answer incoming calls from customers Assist with: new orders, service request, scheduling questions Enter and update orders in system Ensure accuracy of: delivery dates, service frequency, equipment placement Handle customer complaints Take ownership of the problem until resolved Coordinate internally to fix issues quickly Assist with: invoice questions, payment status, contract details Flag billing discrepancies before they become problems Key customer records updated Log all customer calls

Skills:

Strong communication skills High attention to detail Problem solving mid set Basic computer skills Be a team player Solution focus

Job Type:

Full-time Pay:

$13.00 - $15.00 per hour

Shift:

Day shift

Language:

Spanish (Required)

Work Location:

In person