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CT
Central Texas Tractor & Implement, INC.
Service Advisor Exp 3yr req
Career Insights for Automotive Customer Service Representative
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Based on Texas data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,123 / year median in Texas
+11% projected growth
Job Description
Overview:
We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for tractor and outdoor equipment and enjoy working in a fast-paced environment, we want to hear from you.Responsibilities:
- Greet customers and provide them with a warm welcome to the service department
- Listen to customers' concerns and accurately document their unit's issues
- Perform unit inspections and provide detailed estimates for repairs
- Schedule appointments and communicate with customers regarding the status of their unit.
- Coordinate with technicians to ensure timely completion of repairs
- Maintain accurate records of customer interactions and unit repairs
Qualifications:
- Previous experience in service writing or a related role is preferred
- Knowledge of diesel engine repair is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a team environment
- Familiarity with dealership operations is beneficial
- Computer knowledge and willingness to learn Point-of-Sale system
- Provide internal support for technicians Join our team of dedicated professionals and contribute to providing exceptional service to our valued customers.
Note:
This job description is intended to provide an overview of the position and does not include every task or responsibility that may be required.Job Type:
Full-time Pay:
$15.00- $20.