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6M Executives

Verizon Representative

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

We are a leading business agency built on the pillars of hard work, determination, persistence and the pursuit to provide quality services for any brand we partner with. We believe that great ideas and success stem from working cohesively and collaboratively under a unanimous goal. Today, 6M Executives has recently signed a new partnership with a client in the technology sector and we are contracted to provide business development and customer service solutions to their Dallas target market. As the Verizon Representative, you will serve as a primary point of contact between the client and consumers in the Dallas area. Your primary responsibility will be to communicate directly with the client, provide appropriate service solutions, and maintain a quality relationship to ensure resolution, repeat business, and client retention. This role requires a dedicated, visionary leader to work in a future-focused team striving to deliver quality business solutions for our client. Key Responsibilities of the
Verizon Representative:
Execute client service and support strategies that ensure client satisfaction, achieve sales targets, handle complaints effectively, and result in quality solutions. Establish strong relationships with clientele to ensure long-term satisfaction and retention Build rapport and trust with clients to uncover their needs and provide service recommendations best suited to those needs Escalate complex and urgent matters to the appropriate department chair or manager Utilize fact-based and value-driven communication to boost engagement, customer acquisition, and retention Assist team in managing client relationships and achieving long-term goals for sustained success. Forecast and set sales quotas based on client growth objectives. Stay updated on products, services, and promotions to create opportunities for upselling and cross-selling. Uphold our company's core values and mission. What Our Verizon Representatives Bring to the
Table:
You are solution-oriented and proactive in providing quality ideas, answers, and resolutions. You are a communication expert and possess an uncanny ability to build relationships with multiple personalities. You excel in self-analysis and self-management to drive personal performance. You are self-manageable and do not get distracted when it comes time to focus. You thrive on challenges and believe that growth comes from stepping out of your comfort zone.
Job Type:
Full-time Pay:
$45,000.00 - $55,000.00 per year
Work Location:
In person

Benefits

  • Dental Insurance