Customer Service Representative Hernandez Insurance Services Group Midland, TX Job Details Full-time From $18 an hour 14 hours ago Benefits Flexible schedule Referral program Qualifications Computer operation Spanish Spreadsheets Word embeddings English Documentation tools Desktop applications Productivity software

Technical Proficiency Full Job Description Job Title:

Customer Service Representative

•-- Job Summary We are seeking a dedicated and bilingual (English & Spanish) Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service through phone, email, and text communication. The ideal candidate will be organized, dependable, a quick learner, and capable of multitasking in a fast-paced environment. Experience in insurance is a plus but not required, as training will be provided. This position offers an opportunity to develop valuable skills in customer service and office support.

•-- Responsibilities Answer incoming calls promptly and professionally to assist customers with inquiries and support needs. Communicate effectively with clients via phone, email, and text to provide information, quotes, and assistance. Maintain accurate records of client interactions using word processing and spreadsheet software. Prepare documents, reports, and correspondence utilizing productivity software such as Microsoft Office. Respond to emails and texts in a timely manner to ensure excellent customer experience. Provide general office support as needed to ensure smooth daily operations. Demonstrate technical proficiency with computer literacy skills including word processing, spreadsheets, and other productivity tools. Manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.

•-- Requirements Bilingual fluency in English and Spanish with strong communication skills. Excellent customer service skills with a professional attitude. Good typing speed and strong computer skills. Proficiency in Microsoft Office (Word, Excel) and familiarity with productivity software. Strong organizational skills with the ability to multitask effectively. Dependability and punctuality in completing assigned tasks. Ability to learn quickly and adapt to new processes or systems. Prior experience in insurance is a plus but not mandatory; willingness to learn is essential.

•-- This position is an excellent opportunity for individuals seeking to develop their customer service expertise within a supportive team environment. We value professionalism, reliability, and a positive attitude.

Pay:

From $18.00 per hour

Benefits:

Flexible schedule Referral program

Work Location:

In person