Packaged Gases Customer Service Representative - Paris, TX Matheson Tri-Gas United States, Texas, Paris Sep 03, 2026 JOB

SUMMARY The Customer Service Representative

(CSR) responds to existing and prospective customers and sales concerning

accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and

services and ensures that orders are properly invoiced. Additionally, the CSR

is responsible for managing requests for products, price and technical

information. The job incumbent selects and utilizes the resources necessary

to provide superior customer service and to take advantage of opportunities

to increase product sales. This individual works closely with Sales,

Marketing, Logistics and Technical Support to ensure that the customer

service provided meets the performance expectations of the divisions

(businesses/markets).

Salary Range:

$25.00 - $26.50 per hour + Quarterly bonus potential of up to $900.00 Essential

Functions

• 
  Responsible
  for developing customer relationships ensuring that both new and existing
  customers have the best possible opinion of MTG at their first interface
  with the order fulfillment process by providing prompt, professional and
  friendly service that communicates a sincere customer focus and with a high
  sense of urgency.
• 
  Through
  phone contact and/or
• 
  Through
  customer visits on/off site with strategic customers
• 
  Responsible
  for managing orders from new or existing customers from the time a new
  customer is identified until the product has been delivered and invoicing is
  completed which includes:
• 
  Capturing
  then updating customer specific data - name, account number, item
  numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling,
  shipping and quality documentation requirements as well as billing needs per
  account or per order, as required.
• 
  Querying
  customer to identify their needs and then defining options/services, which
  MTG can provide.
• 
  Being
  knowledgeable of MTG's functional organization, the business/markets served
  and their special needs and product types.
• 
  Understanding
  the workings of a complex, transaction -based enterprise computer system so
  that customer/item specific data is entered and edited in a manner that
  results in the best possible data integrity.
• 
  Matching
  the needs defined by customers, which could be unique by order, with the
  capabilities of MTG in the most constructive manner.
• 
  Processing
  credits/debits and customer returns on a timely basis within defined
  policies and procedures to minimize impact on MTG's receivables and to
  ensure that customer adjustments are not an on-going source of customer
  dissatisfaction.
• 
  Providing
  timely notification to customer's regarding changes in product availability,
  delivery promises or any other capability that was promised at the time
  order commitments are made.
• 
  Having
  the broadest possible understanding of the impact of actions regarding
  customer relationship failures, shipping wrong product due to a
  misunderstanding or order entry error or not having a sense of urgency for
  completing returns/adjustments.
• 
  Responsible
  for identifying problematic situations that if not addressed would result in
  a "lost customer", notifying the right people or functions promptly to
  ensure customer satisfaction and then following up to ensure resolution.
• 
  Responsible
  for identifying and communicating opportunities or trends based upon
  customer requests or comments that could lead to a new market or area for
  improvement for MTG.
• 
  Responsible
  for making decisions within corporate policies and guidelines.
• 
  Responsible
  for on-going self-development regarding business management, market
  understanding, problem solving, conflict resolution, negotiation and to
  improve soft skills that determine the difference between minimally
  acceptable service and "customer delight".

CORE COMPETENCIES REQUIRED

(Skills essential to job success): Interpersonal savvy,

functional and technical skills, organizing, time management, problem

solving, customer focus, negotiating and timely decision making.

CORE COMPETENCIES DESIRED

(Skills that enhance job success): Peer relationships, dealing

with ambiguity, composure, integrity and trust.

Technical Knowledge:

Knowledge of MTG's business Knowledge of MTG's

functional areas Knowledge of MTG's products Knowledge of MTG's

transaction systems Telephone Communications Computer skills Knowledge of invoicing and

shipping procedures Knowledge of compliance and

regulations as it relates to shipping/handling of MTG's products Required

for All Jobs

• Performs other duties as assigned
• Complies with all policies and
  standards

QUALIFICATIONS

Education Education

Level Education

Details Req/ Pref Associates Bachelor's Degree B.S.

in Business, Marketing or the Sciences Preferred Work

Experience Experience Experience

Details Required/ Preferred 1-3 years 3-5 years 3

plus years experience in Customer Service, preferably in an industrial/technical

environment And/or B.S.

in Business, Marketing or the Sciences 7-9 years 10+

years Knowledge,

Skills and Abilities Excel, Word, Visio, Power

Point, Adobe, Outlook, Webex, TIMS a plus Licenses

and Certifications Licenses/Certifications Licenses/Certification

Details Time

Frame Required/ Preferred

PHYSICAL

DEMANDS/WORKING

CONDITIONS

Physical Demands Category:

Physical

Demands A thorough completion of this

section is needed for compliance with legal standards such as the Americans

with Disabilities Act. The physical requirements described here are

representative of those that must be met by an employee to successfully

perform the essential functions of this job. Physical

Demand N/A Rarely Occasionally Frequently Constantly Weight Stationary Position X Move/Traverse X Stationary Position/Seated X Transport/Lifting X Transport/Carrying X Exerting Force/Pushing X Exerting Force/Pulling X Ascend/Descend X Balancing X Position Self/Stooping X Position Self/Kneeling X Position Self/Crouching X Position Self/Crawling X Reaching X Handling X Grasping X Feeling X Communicate/Talking X Communicate/Hearing X Repetitive Motions X Coordination X Travel

Requirements Estimated Amount Brief

Description Mental

Demands Working Condition N/A Rarely Occasionally Frequently Constantly The Company is an Equal Opportunity

Employer that complies with the laws and regulations set forth under

EEOC.. All qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, sexual orientation, gender identity, national origin, disability or

protected veteran status. EOE AA

M/F/VET/Disability