State Farm Agent Team Member Ryan Landers State Farm Pflugerville, TX Job Details $18
$20 an hour 17 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Life insurance Qualifications Customer communication Full Job Description Customer Retention Specialist
State Farm Agent Team Member Position Overview Ryan Landers State Farm is adding a Customer Retention Specialist in Pflugerville, TX to help existing customers with policy questions, billing, claims follow-up, and coverage updates.

This is a steady, customer-facing office role for someone organized, patient, and comfortable handling phone-based service. Responsibilities Proactively reach out for policy reviews and renewals to retain customers Handle policy questions, billing inquiries, and coverage changes accurately Resolve service issues with patience and professionalism Identify coverage gaps and service needs during reviews Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Qualifications No prior insurance experience required Excellent listening, empathy, and problem-solving skills Organized and detail-oriented with strong follow-through Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Benefits Base salary plus performance-based commission 401(k) retirement plan with employer match Health insurance Life insurance Paid time off (vacation, sick, and personal days) Paid company holidays Clear career advancement paths Pay range: $18

20 per hour This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. 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Customer Retention Specialist - State Farm Agent Team Member