Start Date:

September 8th or 28th

Who We're Looking For:

Are you a people-person with a passion for making every interaction count? We're looking for Patient Account Specialists who can connect with individuals, provide guidance, and encourage completion of important healthcare-related steps. Your experience in outbound calling, collections, customer service, or account management can make a difference.

What You'll Do:

Proactively connect with individuals on inbound or outbound calls who may need additional follow-up regarding important health-related testing products Educate and guide individuals on the importance of timely completion of preventive health activities Encourage and support participation and completion of required steps within assigned programs Address questions, concerns, and objections with empathy, professionalism, and clarity Provide patient-centered support while maintaining confidentiality, accuracy, and compliance standards Accurately document interactions and ensure proper follow-through on all engagements What You'll Bring to the

Table:

Minimum 1 year of previous customer service experience required Experience in customer service, patient support, call center, or related fields preferred Sales, telemarketing, collections, or other outbound calling experience highly preferred Strong communication skills with the ability to actively listen and respond effectively Ability to handle objections with professionalism, empathy, and confidence Comfortable discussing sensitive or health-related topics in a respectful and clear manner Detail-oriented with strong follow-through and documentation accuracy Proficiency with Microsoft Office and basic computer systems Ability to multitask and perform in a fast-paced, metrics-driven environment Bilingual in

Spanish:

Strongly Preferred Hours of operation may range from 8:00 AM - 8:00 PM, Monday through Friday Why Join Us? Make a meaningful impact by supporting health awareness and preventive care initiatives Work in a supportive, team-oriented environment where your contributions matter Opportunities for career growth and advancement—we promote from within A culture built on respect, empowerment, and collaboration The opportunity to help improve lives through meaningful outreach every day About ContactPoint360 If you want to be the next CEO… we're not joking. Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset. ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within proof that growth isn't just a promise, it's our culture. From day one , you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we're big believers in building futures, not just filling roles. If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression . welcome home. We Are an Equal Opportunity Employer Diversity makes us stronger. We welcome applicants of all backgrounds and strive to make our workplace inclusive and accessible to everyone.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you ever worked at ContactPoint360 in the past?

Work Location:

In person