Our Service Center Representative deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, excellent communication skills, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

ADDITIONAL REQUIRED QUALIFICATIONS

1 year related financial or customer services experience or degree in related fieldProfessional phone etiquetteThe ability to work independently while displaying initiative and decision-makingCapability to work within deadline timeframesStrong attention to detail, multi-tasking and organization skillsDisplay a high level of professionalismDependable; punctual and regular attendanceAbility to work well in a team environment and support the credit unions mission and values

JOB SUMMARY

Debit Cards:

reissue/ questions/ disputesUpdate account cardsHome banking set up / reset passwordsProcess address changeIRAs Assist / withdrawals Assist members with account questions / transfers / balancing Assist members with fraud transactionsProcess outgoing wire transfersAssist with business accounts/ club accounts/ trust accounts/ temp accountsPlace check ordersSell Cashier checksProcess Mastercard and Visa cash advances Provides exceptional member service when answering inquiries and resolving members concerns

Classification:

Non-ExemptLocation:

Administration (Port Neches)

Hours:

Scheduled for 40-hours per week between the hours of:

Monday through Thursday 8:15AM to 5:15PMFridays 8:15AM to 5:15PM or 9:15AM to 6:15PMRotating Saturdays 6:45AM to 10:15AM