Customer Care Agent

Customer Care Agent FDC Graphic Films - 3.3 Richardson, TX Job Details Full-time $18 - $20 an hour 23 hours ago Qualifications Safe work practices Customer service English High school diploma or GED Stakeholder relationship building Full Job Description

DEPARTMENT

Customer Care Center (CCC)

REPORTS TO

Customer Care Manager (CCM)

DIRECT REPORTS

None

FLSA STATUS

Non-Exempt/Hourly $18-20 POSITION(S): Two (2) in South Bend, IN (Monday to Friday, flexible 8-hour shifts starting at 9:30 a.m.) / Hours may vary to meet the needs of the business.

JOB DESCRIPTION

- Our growth and success stem from the standards of excellence we set and the employees who reflect them. We are seeking individuals who work well within an energetic team and are advocates for company growth and customer satisfaction. Individuals who are change agents by acting with integrity, being kind, being resilient, being engaged, and driving for success will be the best fit for our team. Responsible for running daily credit card transactions, communicating successful transactions to the shipping department, contacting customers about failed transactions, and maintaining current customer credit card information. Generate and communicate daily reporting for the South Bend warehouse. Investigate low-margin orders. Review and organize purchase order documents to prepare for invoicing the next day. Serve as the "last check" for order entry, reviewing orders for accuracy and exceptions. Responsible for printing and organizing all purchase order documents sent over from the Reno warehouse. File backorders daily. Maintain current open orders.

CORE COMPETENCIES

Prioritizing, multitasking, strong initiative, and problem-solving skills. Exhibits a high-level attention to detail and strong time management skills. Ability to work well under pressure, within a team, and across departments in a fast-paced environment. Ability to develop, maintain, and build relationships internally and externally. Possesses data entry skills, demonstrating high speed and accuracy, basic understanding of invoices, shipping and handling charges, and basic accounting and financial skills. Must work with compassion, be open to change, and demonstrate flexibility. Ability to grasp new concepts quickly and work independently with guidance as needed. Ability to work independently, prioritizing workload and tasks in the evening.

EXPERIENCE, KNOWLEDGE, & SKILLS

Ability to communicate and articulate information both in written form and verbally. Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously and meet daily deadlines. Ability to learn new systems and follow standard operating procedures. Proficiency in Microsoft Office Suite, Outlook, Excel, Word, and PowerPoint. Strong understanding of utilizing the Internet and navigating websites.

QUALIFICATIONS & REQUIREMENTS

At least two years of customer service background required. Two to four years of previous experience in an inside sales role or telemarketing role is desirable. High school diploma/GED required (Associate or BS degree in a business/sales/marketing-related field preferred).

PHYSICAL REQUIREMENTS TO PERFORM ESSENTIAL FUNCTIONS

Ability to use hands and fingers to grasp, twist, and work with the office equipment and other tools/equipment in a safe and precise way for 7+ hours per day. Ability to lift to 25 lbs., occasionally using safe lifting practices. Ability to visually read fine or small print, computer screens, and hand-held equipment frequently. Ability to visually perceive color and distinguish between similar colors. Ability to bend, reach, kneel, squat, twist, push, pull, walk, stoop, crouch, climb, and carry items frequently. Ability to respond and be flexible to changing work demands as needed. Ability to read, write, and speak core English. The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice. EEO/ADA