Job Overview We are seeking an organized, detail-oriented Front Desk & Customer Service Representative to serve as the primary bridge between our clients and production team. In this role, you will greet walk-ins, scope incoming project requests, generate accurate cost estimates, and shepherd sign orders from initial inquiry to final pickup or installation.

Key Responsibilities Customer Consultation & Intake:

Greet walk-in clients, answer phones, monitor sales emails, and guide customers through material options (acrylic, vinyl, aluminum, dimensional lettering, banners, vehicle graphics).

Estimating & Quoting:

Gather project specs (dimensions, installation requirements, vector artwork status) to build and issue detailed, competitive quotes using our shop management software.

Job Tracking & Follow-Up:

Proactively follow up on open bids, secure formal proofs/approvals and deposits, and transition approved quotes into active production work orders.

Production Coordination:

Communicate directly with graphic designers and production staff to ensure timelines, design proofs, and client specifications are met without delays.

Front Desk Operations:

Process invoices and payments, notify customers when jobs are ready for pickup, coordinate delivery/install schedules, and maintain an organized front showroom. Qualifications & Skills 1-3 years of customer service, front office, or inside sales experience (experience in signage, print, graphics, or custom fabrication is strongly preferred). Strong mathematical aptitude for calculating square footage, pricing formulas, and material markups. Ability to interpret basic dimensional drawings and assess whether provided art files are print-ready. Proficiency in estimating/CRM software (e.g., ShopVOX, Cyrious, CoreBridge, QuickBooks, or similar shop management tools). Excellent written and verbal communication skills with high attention to detail in order proofing and contract documentation.

Pay:

$15.00 - $18.00 per hour

Benefits:

Paid time off

Work Location:

In person