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Bilingual Customer Service Representative (English/Spanish)
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Bilingual Customer Service Representative (English/Spanish) Sonia Reyna-Farmers Insurance Agency - 3.5 San Antonio, TX Job Details Full-time $15 - $18 an hour 20 hours ago Benefits Dental insurance Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications Computer operation Spanish Computer literacy English Full Job Description Job Overview We are looking for a Bilingual Customer Service Representative to join our team. This role is key in supporting our clients with policy servicing, payments, renewals, and general inquiries.
Salary Range:
$15.00 - $18.00 per hour Benefits Hourly Base Salary
+ Commission
+ Bonus Opportunities Dental Insurance Vision Insurance Mon-Fri Schedule Hands on Training Life Insurance Paid Time Off (PTO) Career Growth Opportunities Requirements Fluent in both English and Spanish (verbal and written) Previous customer service experience (insurance preferred) Strong communication and organizational skills Comfortable using computers and learning software systems Must be detail-oriented and reliable Insurance experience required (we will train the right candidate) Responsibilities Answer incoming calls and assist clients in English and Spanish Process payments and policy changes Issue ID cards, certificates, and endorsements Contact clients regarding renewals, documents, and missing signatures Follow up on NOCs, cancellations, and reinstatements Document all customer interactions in our management system Provide exceptional service and build long-term relationships with clients About Us Sonia Reyna-Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Join us to make a real impact in the community!