Company Overview We are dedicated to assembling a dynamic team of passionate professionals who thrive on teamwork, innovation, and delivering exceptional service. Our company values long-term commitment and embraces diverse experiences to foster fresh ideas and continuous growth. Position Summary The Bilingual Technical Service Coordinator is the first point of contact for BE&SCO Manufacturing's Service Department, supporting customers who need help with their equipment by phone, email, and in person. This role blends customer service, technical troubleshooting, and dispatch coordination — gathering equipment details, performing initial phone-level diagnostics, and prioritizing the Service Technician schedule so issues get resolved quickly and accurately.

BILINGUAL

(FLUENT

SPANISH SPEAKING

)

CANDIDATES ARE A MUST.

The position also provides general office and administrative support to the Service, Sales, and Parts departments. Essential Duties and Responsibilities 1. Customer Service and Technical Troubleshooting Answer, track, and handle incoming phone calls and emails in a professional and timely manner Perform initial phone-level troubleshooting to diagnose basic equipment issues before dispatching a Service Technician Gather make, model, error codes, and symptom details to accurately diagnose and prioritize service calls Guide customers through basic troubleshooting steps, escalating to a technician when the issue exceeds phone-level resolution 2. Service Coordination and Dispatch Prioritize and coordinate the Service Technician schedule based on urgency, complexity, and workload Process service work orders and maintain an orderly workflow Assist the Service Manager with scheduling, procedures, and department organization Coordinate service and customer trainings and other department events 3. Records and Reporting Maintain accurate customer and service records in Salesforce Analyze statistics, compile reports, and flag recurring technical issues to the Service Manager Proofread, process, and file paperwork, contracts, and

RFP/RFI/RFQ

responses 4. Administrative and Cross-Functional Support Provide general clerical and office support, including correspondence, filing, and supply coordination Coordinate travel arrangements, expense reports, and invoice processing Assist with special projects and other duties as assigned Maintain confidentiality when handling sensitive customer and business information Minimum Qualifications 3-5 years of experience in customer service or administrative roles

BILINGUAL

(FLUENT

SPANISH SPEAKING

) —

REQUIRED.

Must speak, read, and write fluently in English and Spanish Working knowledge of mechanical/electrical equipment systems, or strong aptitude for learning technical troubleshooting Proficient in Windows, Outlook, Word, Excel, and CRM/ERP systems Excellent phone, listening, and written communication skills Strong organizational and multitasking skills; able to manage competing priorities Preferred Qualifications Prior experience in equipment service, HVAC, or industrial maintenance Experience with Salesforce or similar CRM platforms Ability to read basic wiring diagrams, parts lists, or equipment manuals Physical Requirements Sit for prolonged periods, up to 8 hours per day Extensive and continuous phone communication and computer/keyboard use Occasional visits to the manufacturing floor, which can be noisy

Location:

This is an in-person position located at: 200 Lombrano Street San Antonio, TX 78207

Schedule:

Monday

•Friday 8:00 AM

•5:00

PM Compensation:

$19.00

•$23.00 per hour, depending on qualifications and experience.

Work Environment:

This position requires regular onsite attendance in an office setting, with occasional time on the manufacturing floor, and regular interaction with customers by phone, email, and in person.

Pay:

$19.00

•$23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Technical support: 3 years (Required) CRM software: 3 years (Required)

Language:

Spanish (Required)

Work Location:

In person