Customer Care Representative

Job Description The Customer Care Representative plays a critical role in delivering exceptional service to guests. This individual will handle inbound inquiries via email, ticketing systems, and—soon—live chat, ensuring prompt and accurate resolution in alignment with company policies and standards. The ideal candidate is empathetic, tech-savvy, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

• Respond to customer inquiries via email, ticketing systems, and live chat (as implemented)
• Resolve issues efficiently while maintaining compliance with company policies
• Document interactions and resolutions accurately within CRM systems
• Collaborate with internal teams to escalate and resolve complex issues
• Maintain a high level of professionalism and empathy in all communications We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 1-2 years of experience in a customer service or support role
• Hands-on experience with ticketing systems (e.g., Microsoft Dynamics, Salesforce)
• Proven ability to manage and resolve email and phone inquiries
• Reliable transportation for in-office days
• Ability to work Tuesday-Saturday 1:00pm-10:00pm (Tuesday-Thursday ONSITE, Friday/Saturday REMOTE)
• Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, etc.)
• Experience handling live chat support
• Strong written communication and multitasking skills
• Ability to adapt to new technologies and processes quickly