Job Overview The Client Relations Manager is responsible for growing and maintaining the organization's client base by serving as the primary point of contact for clients, referral partners, and internal teams. This position oversees the client journey from the initial referral and patient acquisition through ongoing relationship management. The goal is to provide exceptional service, strengthen referral partnerships, support business growth, and promote long-term client satisfaction and retention. Key Responsibilities Serve as the primary point of contact for clients and referral partners. Develop and maintain strong relationships with referring offices. Proactively identify opportunities to generate referrals and increase business. Respond promptly to inquiries from prospective and existing clients. Guide clients and referral partners through the intake and referral process. Coordinate with internal operations teams to provide a seamless client and patient experience. Maintain regular communication with clients and referral partners to ensure satisfaction. Address concerns promptly and professionally. Resolve client issues by coordinating with the appropriate departments and following through until completion. Monitor referral activity, client satisfaction, and retention metrics. Recommend strategies to improve the client experience and support continued growth. Represent the organization professionally at networking events, business development meetings, and other community events. Maintain accurate documentation of referrals, client interactions, follow-up activities, and business development efforts in Airtable. Performance Expectations Meet or exceed established client acquisition and referral goals. Build strong relationships that generate consistent referrals and repeat business. Provide timely communication and exceptional service throughout the client experience. Maintain high client and referral partner satisfaction and retention. Provide proactive updates and follow-up so clients understand what to expect and always know whom to contact. Collaborate effectively with internal teams to deliver a coordinated, high-quality patient experience. Maintain complete and accurate records of referrals and client activity. Success in This Role Looks Like Steady growth in client referrals, patient intake, and overall census. Clients and referral partners view the Client Relations Manager as their trusted, go-to contact. High levels of client satisfaction, retention, and positive feedback. Strong referral partnerships that consistently contribute to business growth. Concerns are addressed promptly and followed through to resolution. Seamless communication between clients, referral partners, and internal teams. An outstanding patient experience from the first point of contact through ongoing care.

Pay:

From $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Personal injury law: 1 year (Preferred) Outside sales: 1 year (Required)

Work Location:

In person