Overview The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff. Responsibilities Interact with other departments (or areas) to resolve patient and/or doctor inquiries Assist in training new Customer Service representatives Answer inbound telephone calls from members, providers, brokers/agents, and potential clients Provide information to members regarding dental benefits and provider network Provide eligibility information to provider network Coordinate emergency care (out-of-area and specialist referrals) Interact with other departments (or areas) to resolve patient and/or doctor inquiries Coordinate Language Assistance Program requests Clerical duties and/or projects as assigned Western Dental - Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status. Paid Time Off (PTO) Holiday Pay Medical Dental Vision Continuing education and advancement opportunities 401 (k) plan Qualifications Good verbal and written communication skills Minimum of one year customer service experience in a Call Center environment