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TO
Town of Sunnyvale
Customer Service Representative
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Join the Town of Sunnyvale as a Customer Service Representative in Utility Billing! We're looking for a service-minded professional to provide exceptional customer care, assist residents with their utility accounts, and help deliver reliable billing services to our growing community. The Customer Service Representative performs a variety of clerical, technical, and customer service duties in support of the Town's Utility Billing operations. This position assists with maintaining customer utility accounts, processing payments, monitoring account activity, and ensuring accurate billing records. The role also serves as a primary point of contact for residents by responding to utility billing inquiries and providing excellent customer service. In addition, the position coordinates reservations for Town facilities, including the Pavilion and Town Hall, while delivering courteous and efficient service to the public.