Service Coordinator - Boat Dealership

MARINE OUTLET INC

Temple, TX Job Details Full-time 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Customer communication

Full Job Description Benefits:

401(k) Employee discounts Health insurance Paid time off 401(k) matching Dental insurance Vision insurance About the

Role:

Marine Outlet Inc is looking for an energetic, organized, and customer-focused Service Coordinator to join our growing marine service department in Temple, TX. The Service Coordinator is the key connection between our customers and our service technicians, ensuring every customer receives outstanding communication and a first-class service experience.

Responsibilities:

Greet customers and professionally assess their service and repair needs Write up accurate repair orders, and clearly document customer concerns Coordinate workflow between technicians and parts department to ensure work is completed efficiently and correctly Keep customers informed throughout the repair process. Communicate repair recommendations, estimates, timeliness, and updates to customers. Review completed work with customers and explain repairs and maintenance performed Follow up with customers upon service completion and ensure high levels of customer satisfaction Maintain accurate service records, ensure all work is properly documented, warranty documentation, and dealership compliance paperwork Schedule and prioritize technician workloads to maximize shop efficiency Promote preventative maintenance and additional services when appropriate What we are looking

For:

Excellent communication and customer service skills Strong organizational skills and attention to detail Ability to manage multiple customers and priorities in a fast-paced environment Previous experience as a service coordinator or service writer in a dealership: marine, RV, powersports, or automotive is preferred Basic knowledge of boats, marine engines, electrical systems, or related equipment is a plus Professional, positive, and team-oriented attitude Comfortable working with computers and dealership/service management software A genuine interest in boating and the marine industry is highly desirable Why Join Us? Competitive pay with performance-based incentives Training and opportunities for professional growth Great team environment Opportunity to work in the exciting and growing marine industry

About Us:

Marine Outlet Inc has been a trusted name in the boating industry, proudly serving the Temple community and surrounding areas with quality boats, parts, and service since 1969. If you are a people person who enjoys solving problems, staying organized, and helping customers get back on the water, we'd like to hear from you!