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Style Crest Inc.

Counter Sales & Warehouse

Career Insights for Client Service Representative / Associate

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Based on Texas data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$41,387 / year median in Texas

-1% projected decline

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Job Description

Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization has a deep commitment to the manufactured housing industry and the residential exterior cladding market, supported by an extensive product offering and a dedicated service platform that customers count on to drive their success. We are looking for an experienced Counter Sales / Warehouse Associate to join our team in Vidor, TX. This individual should thrive in a fast-paced environment, enjoy helping customers, and take pride in accuracy, teamwork, and exceptional service. In this role, you will support both our sales counter and warehouse operations-helping customers with skirting, siding, doors/windows, tubs/showers, plumbing supplies, set-up materials, HVAC equipment, assisting with shipping and receiving functions, order fulfillment, inventory receipt, handling, storage, and backing up deliveries as needed.
KEY AREAS OF RESPONSIBILITY
Provide amazing customer service while helping customers (delivery/will call orders, quotes, product/project solutions, and general inquiries). Pull orders for customer will calls and assist customers with loading product as required. Load and unload products in a safe and efficient manner using the necessary tools, equipment, and skills, lift trucks, pallet jacks, etc. Will involve lifting and moving heavy loads. Verify the accuracy of inbound/outbound POs and transfers and receive product into inventory using the appropriate tools and systems. Ordering product from local suppliers. Assist in cycle count/inventory management responsibilities. Partner/collaborate with the Territory Sales Managers and other Style Crest departments. Maintain a clean, safe work environment, always! Perform all other duties needed to win. Able to drive company vehicle (vendor pick up and customer delivery).
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Basic computer skills (MS Word, Excel, Outlook and ERP systems like Epicor). High school diploma or its equivalent. Prior sales or customer service experience. Amazing customer service skills. Professional telephone and email skills/communication. Must be able to lift, push, pull and move up to 100 lbs. Obtain and maintain power equipment certifications (forklift, pallet jack, side loader, etc).
BEHAVIORAL COMPETENCIES
Demonstrates a Customer First mentality. Ability to be a true Team Player committed to the success of the branch and company. Operates from a clear set of positive values and principles. Has high moral character. Proactive and takes initiative with the ability to multi-task. Committed to continuous learning and career advancement. Demonstrated abilities/skills in problem solving, decision making, and conflict resolution. We offer a competitive compensation package, full benefits (medical, dental, vision, 401k), paid time off, and opportunities for career growth within a supportive, family-oriented culture. If you re looking for a hands-on role that combines customer service, warehouse operations, and delivery support, we d love to meet you! Style Crest is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.