Nature and Scope:

Works within well-defined instructions

Knowledge and Skills:

HVAC product knowledge and market knowledge Excellent customer service skills Problem solving, de-escalating and resolving conflicts Effective verbal and written communication and listening skills Working knowledge of MS Office

Excel, Word, PowerPoint, and Outlook
and data entry Quality focus
attention to detail and accuracy and effective documentation skills Ability to analyze and process information Excellent organizational and time management skills including prioritization skills to complete projects on time Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives Ability to apply good judgement, strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees

Experience:

1-3 years of experience

Education:

High School diploma or GED equivalent

People Management:

No Physical Requirements /

Working Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports to:

Manager, Customer Service/Order Services The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including

HIV/AIDS

), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. 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