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Rockett Special Utility District

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Texas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

CUSTOMER SERVICE REPRESENTATIVE
Responsibilities include, but are not limited to: Ability to handle heavy customer volume (phone calls, drive-through, online) Daily balancing of cash drawer General filing and scanning Miscellaneous projects as assigned
Requirements and Qualifications:
Excellent attendance and punctuality is
REQUIRED
Must be a high school graduate or equivalent Two (2) years minimum in a Customer Service environment One (1) year minimum cash handling experience Proficient with 10-key by touch Proficient with Microsoft Office products (Outlook, Word, and Excel) Ability to adapt to new and changing technology Must exhibit patience and attentiveness towards customers Clear communication skills, both verbal and written Problem solving skills Attention to detail Willingness to learn Time management skills Ability to multi-task Use positive language Ability to handle stressful situations, including upset customers
Job Type:
Full-time Required education: High school or equivalent Required experience: 2 years Minimum in Customer Service environment 1 year cash handling experience
Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Vision insurance
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance