Customer Care Specialist

Customer Care Specialist The Bio Dude Inc - 4.3 Webster, TX Job Details Full-time 6 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications High school diploma or GED Animal handling Full Job Description Customer Care Specialist Full-Time | Onsite | Webster, TX The Bio Dude is hiring a Customer Care Specialist to support our retail customers, maintain inventory accuracy, and help deliver an exceptional in-store and remote customer experience. This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced environment—especially if you have an interest in reptiles and amphibians. What You'll Do Provide friendly, knowledgeable customer service in-store, by phone, and via email Assist customers with product selection and reptile/amphibian care guidance Accurately process sales transactions, returns, and exchanges Maintain inventory accuracy, restock shelves, and keep the store clean and organized Track customer interactions and ensure timely follow-up and issue resolution Assist with inventory tracking, loss prevention, and operational reporting Support marketing initiatives, promotions, and in-store events Stay current on product updates and reptile care best practices Follow OSHA safety standards and company policies Participate in ongoing training and development Opportunity to assist with trade shows and special events Tools & Systems You'll Use Shopify, SKULabs, Front, Nextiva Slack, Google Workspace, Microsoft Office Inventory kiosks and POS systems Social media and basic website support tools Schedule Full-time, 40 hours per week

Shifts:

Alternating Saturdays:

9:30 AM - 6:15 PM 10:00 AM - 6:15 PM (Monday-Friday) No overtime without management approval Qualifications High school diploma or equivalent (required) Prior retail or customer service experience preferred Strong communication and problem-solving skills Ability to multitask and stay organized Comfortable working independently and as part of a team Professional demeanor and positive attitude Physical Requirements Ability to lift and carry up to 40 lbs Frequent standing, walking, bending, and kneeling Ability to safely handle reptiles and amphibians as needed Benefits Benefits available after sixty (60) days of service: Paid Time Off (PTO) Health & Dental Insurance Company-sponsored Life Insurance Benefits available after one (1) year of service: 401(k) Supplemental Life Insurance Holiday Pay Why The Bio Dude? We're passionate about raising the standard for reptile care—and we want team members who care just as much about customers, accuracy, and teamwork. If you're looking for a stable role with growth potential in a niche industry, this is your lane.