About the Role South Texas Brand Collective is an up and coming sales and customer acquisition firm based in McAllen, helping brands grow through direct customer engagement, product promotion, and high-impact brand representation. As South Texas Brand Collective continues to grow, we're looking to add a dependable and career-driven Customer Engagement Specialist to our team. In this role, you'll act as a key link between our clients and their customers by facilitating direct outreach initiatives, educating prospective customers on available products and services, and driving customer acquisition and retention. Key Responsibilities of a

Customer Engagement Specialist:

Serve as a primary point of contact between customers and services by engaging directly with individuals Provide clear information on available options, and supporting both new customer sign-ups and ongoing satisfaction Answer questions and assist customers in understanding available services Deliver a positive, helpful, and professional customer experience Provide friendly, face-to-face customer support Follow up on customer inquiries to ensure satisfaction and retention Stay informed on current services, promotions, and offerings Collaborate with team members to meet daily and weekly goals

Customer Engagement Specialist Skills and Qualifications:

Strong customer service mindset and positive attitude Excellent communication and active listening skills Reliable, team-oriented, and approachable personality Previous customer service and sales experience is a plus, but not required Comfortable working toward individual and team performance goals Must be 18+ and authorized to work in the U.S. High school diploma or equivalent required

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Paid training Professional development assistance

Work Location:

In person