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LT
LAKE TAWAKONI RV CENTER
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Texas data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,123 / year median in Texas
+11% projected growth
Job Description
About us We are a locally owned and operated dealership dedicated to delivering a high-quality customer experience in a fast-paced, supportive environment. Our team thrives on energy, integrity, and results—and we're looking for a professional who does the same. Applicants without relevant industry experience will not be considered. Job Overview In this vital role, you will serve as the primary point of contact for customers seeking RV maintenance and repair services. Your enthusiasm and expertise will ensure a smooth, transparent, and positive experience for every client. You will coordinate RV repairs, communicate effectively with technicians, and provide detailed estimates to help customers make informed decisions. This position offers an exciting opportunity to combine your RV knowledge with exceptional customer service skills to drive satisfaction and loyalty. Responsibilities Greet customers warmly and listen carefully to understand their RV concerns and service needs Write detailed service orders and estimates using estimating software, ensuring accuracy for all repairs and maintenance tasks Communicate clearly with customers about recommended services, costs, and timelines, emphasizing upselling opportunities when appropriate Scheduling and Coordinating with technicians to prioritize repairs, track progress, and ensure timely completion of services Manage customer inquiries via phone or in person, providing expert advice on vehicle diagnostics, repairs, and maintenance procedures Handle cash transactions, process payments accurately, and maintain proper documentation of all service activities Intaking units Requirements Proven 2 Years experience as a Service Advisor or in a similar RV service role within a dealership or independent repair shop Excellent client communication skills with the ability to explain technical issues clearly and confidently Ability to upsell additional services by identifying customer needs while maintaining integrity and transparency Experience working with Insurance companies and extended warranty companies General knowledge of submitting warranty and insurance claims General knowledge of Mechanical ins and outs of RVs General knowledge of DMS systems Problem solving skills