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CH
CARDS Holdings LLC
Customer Service Rep
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Customer Service RepresentativeAs part of Ecowaste Solutions application process, and to be considered for any position at Ecowaste Solutions, please complete the Culture Index Survey (CI) along with your application. You will need to copy and paste the link in your URL to access the
Respond in a timely and accurate manner to various customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
Effectively respond to routine issues regarding general residential & commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
Respond to all internal and external calls and emails in a timely manner to ensure that customers concerns are understood, addressed, and accurately resolved promptly.
Receive and review individual performance metric reports and action plan with manager to understand individual performance.
Create customer profiles in account database, enter route and service information and validate customer information.
Log information about customer service interactions into systems; update in a timely and accurate manner so associates can track services inquiries and resolution.
Perform other job-related duties as required.
QualificationsKnowledge of Business English, spelling, punctuation, and general office processes. Skilled in typing correspondence, reports, and summaries according to appropriate procedures. Bilingual is a plus!
Skilled in the operation of a personal computer and other office equipment.
Data entry experience is a plus!
Must have excellent verbal communication skills, as well as excellent customer service skills.
Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.
Ability to accurately read and follow maps or GPSAbility to work in a fast-paced environment and learn different computer software and programs.
Minimum RequirementsHigh School diploma or GED.
Paid Time OffGenerous retirement plan with company matchAccess to employee discount through LifeMart! PerformanceAttendance and punctuality according to the work schedule are a must and are vital to the operations of the rest of the company.
Preferred hours are 7:55am - 5pm, additional hours may be needed. Physical RequirementsMust be able to sit for long periods of timeMust be able to use hands for data entryEcowaste Solutions offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit indeed resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
CI Survey:
https://go.cultureindex.com/p/Zue7tpmcl4TRVCSPosition Summary:
With an appropriate knowledge of the Companys services and processes, a Customer Service Representative works under the direct supervision of the Customer Service Manager to deliver the highest level of quality service to our customers. The Customer Service Representative receives and responds to routine residential and commercial customer calls, inquiries, requests, and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a respectful, courteous, and timely manner to ensure concerns are resolved accurately. Principal ResponsibilitiesReplicate success routines to become knowledgeable about the waste services industry and Ecowaste Solutions processes, services, and policies.Respond in a timely and accurate manner to various customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
Effectively respond to routine issues regarding general residential & commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
Respond to all internal and external calls and emails in a timely manner to ensure that customers concerns are understood, addressed, and accurately resolved promptly.
Receive and review individual performance metric reports and action plan with manager to understand individual performance.
Create customer profiles in account database, enter route and service information and validate customer information.
Log information about customer service interactions into systems; update in a timely and accurate manner so associates can track services inquiries and resolution.
Perform other job-related duties as required.
QualificationsKnowledge of Business English, spelling, punctuation, and general office processes. Skilled in typing correspondence, reports, and summaries according to appropriate procedures. Bilingual is a plus!
Skilled in the operation of a personal computer and other office equipment.
Data entry experience is a plus!
Must have excellent verbal communication skills, as well as excellent customer service skills.
Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.
Ability to accurately read and follow maps or GPSAbility to work in a fast-paced environment and learn different computer software and programs.
Minimum RequirementsHigh School diploma or GED.
Pay & Benefits:
Paid WeeklyHealth, Dental and Vision Benefit Options for employee and familyCompany Paid Basic Life insurance policy.Paid Time OffGenerous retirement plan with company matchAccess to employee discount through LifeMart! PerformanceAttendance and punctuality according to the work schedule are a must and are vital to the operations of the rest of the company.
Preferred hours are 7:55am - 5pm, additional hours may be needed. Physical RequirementsMust be able to sit for long periods of timeMust be able to use hands for data entryEcowaste Solutions offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit indeed resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.