A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
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Salary Confidential
Position range in Wichita County $11.86 - $18.01 Per hour Customer Service/Sales (Wichita Falls)
HOME DEPOT USA INC
Occupation:
Customer Service Representatives
Location:
WICHITA FALLS, TX - 76308
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
05/20/2025
Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite /
Remote:
Work onsite all of the time
Updated:
08/07/2026
Expires:
09/11/2026
Agency Job ID:
77175BR
Job #: 16867889
Job Requirements and Properties
Help for Job Requirements and Properties. Work Onsite
Full Time Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available Benefits Help for . Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
ONLINE ASSESSMENT
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame. During the assessment, we'll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including: Professional Experience Learning Potential Responsibility Customer Focus If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more. Store Location 6588 3705 KELL BLVD Wichita Falls, TX Once you've applied, please come back and apply for other jobs at this store and any store near you.