[Manager) About the Role We are looking for a customer-focused, sales-minded professional who is equally comfortable helping customers and managing content on the web. This role combines customer service, sales support, and website content publishing , making it ideal for someone who enjoys working with people while also having strong attention to detail and digital skills. The successful candidate will respond to customer inquiries, identify sales opportunities, maintain accurate product and service information, and publish and update content across our website and other digital channels. Key Responsibilities Customer Service & Sales Answer incoming phone calls. Respond promptly and professionally to customer inquiries by phone, email, chat, and other channels. Understand customer needs and recommend appropriate products or services. Follow up with prospective customers and help move opportunities through the sales process. Process orders, quotes, inquiries, and customer requests accurately. Resolve customer concerns while maintaining a positive customer experience. Maintain accurate customer and sales information in company systems. Meet established customer service and sales goals. Website & Content Publishing Create, edit, format, and publish website content using a CMS such as WordPress, Bigcommerce or similar platforms. Add and update product descriptions, pricing, images, specifications, promotions, FAQs, and other website information. Ensure web content is accurate, current, well-organized, and consistent with company standards. Perform basic content optimization for search engines, including page titles, headings, descriptions, links, and keyword placement. Proofread content for grammar, spelling, formatting, and accuracy before publishing. Coordinate with sales, marketing, and other departments to gather information and keep online content up to date. Identify outdated, missing, or inaccurate website content and make appropriate updates. Qualifications 2+ years of experience in customer service, inside sales, sales support, e-commerce, or a related role. Strong written and verbal communication skills. Demonstrated ability to provide excellent customer service while identifying sales opportunities. Experience publishing and editing content on a website or content management system. Strong computer skills and comfort learning new software and digital tools. Excellent attention to detail and proofreading skills. Ability to manage multiple priorities and meet deadlines independently. Strong organizational and follow-through skills. Preferred Qualifications Experience with WordPress, Bigcommerce or another CMS. Experience with Quickbooks online. Experience with e-commerce websites or online product catalogs. Familiarity with basic SEO principles. Experience working with HTML is a plus. Experience with Google Analytics, Google Search Console, or similar digital tools is a plus. Experience creating or editing images for web use. What Success Looks Like In this position, success means customers receive prompt, knowledgeable, and helpful service while our website remains accurate, engaging, and up to date. You will play an important role in both generating and supporting sales and ensuring that customers have a high-quality digital experience. How to Apply Please submit your resume along with a brief description of your customer service, sales, and website content publishing experience. Examples of websites or online content you have managed are welcome.
Pay:
$20.00 - $25.00 per hour Expected hours: 40.0 per week
