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AT
Alexander's Tractor Parts
Customer Service / General Office
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Job Summary Join our dynamic team as a Customer Service / General Office professional, where your energetic approach and exceptional communication skills will drive positive interactions with customers and support our daily operations. In this role, you will be the friendly face and voice of our organization, providing top-tier customer support, managing client communications, and ensuring smooth office functions. Duties Respond promptly to customer inquiries via phone, email, and in person with professionalism and enthusiasm Process & ship orders placed over the phone and online. Manage data entry tasks accurately, maintaining organized records of customer interactions and transactions using Quickbooks Manage Ebay & Amazon storefronts including product listings, pricing adjustments and customer service Create engaging content and coordinate marketing messaging across social media platforms, ensuring brand message is consistent. Optimize product listings for improved visibility and maintaining compliance with marketplace policies and regulations. Requirements Proven experience in customer support roles with excellent phone etiquette and communication skills Strong organizational skills with the ability to multitask efficiently in a busy office environment Experience with data entry, typing accuracy, and analysis skills for managing customer information Marketing experience is a plus. Ability to handle cash transactions accurately when necessary and demonstrate problem-solving capabilities in customer service scenarios This role is perfect for motivated individuals eager to grow their career in customer service while contributing to a vibrant team environment. We value proactive communication, attention to detail, and a positive attitude—qualities that help us deliver outstanding service every day!