Company Name:

Volta Belting Technology Title of Position:

Customer Service Representative (CSR)

Location:

Onsite in

Yancey, Texas Job Type:

Full-Time Compensation:

Based on Experience Volta Belting Technology is an industry leading and growing thermoplastic belting company looking for a Customer Service Representative (CSR) to join the team at our US Texas facility located in Yancey, Texas. In this role, you will be the frontline ambassador for our company, delivering exceptional customer support and client services through various communication channels. Your enthusiasm and problem-solving skills will help build strong relationships with customers, ensuring their needs are met efficiently and professionally. This is an onsite role in Yancey, TX and no relocation assistance is offered . Must currently reside within reasonable daily commute distance to our facility. Work schedule is onsite Monday through Friday from 8:30 am - 4:30 pm.

Job Summary:

The Customer Service Representative (CSR) is responsible for engaging with customers on behalf of the company. Duties include supporting customers by providing quotes, entering new orders, expediting, and providing timely updates. Candidates must have excellent interpersonal and communication skills and have professional phone and email etiquette. Experience with MS Office including Excel and Word is required as well as experience with order processing systems. Customer Service Representatives must maintain expert knowledge about company products or services to best assist customers. The CSR contributes to a wide range of customer focused tasks which contributes greatly to the organization's overall goals.

Duties/Responsibilities:

The Customer Service Representative (CSR) role will: Report to the facility prepared to work safely, deliver quality results, maintain productivity, collaborate as a team, and contribute to Volta Belting's overall success. Excellent customer service is expected from all employees. Make it a priority to be courteous, helpful, and prompt to our customers, visitors, guests, and teammates. Interacts with customers to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customer issues or concerns. Maintain customer accounts and records of customer interactions with details and notes. Work safe always. Follow all required safety guidelines. Practice awareness and prevention and follow all safety and incident reporting procedures. All other duties as assigned.

Required Skills/Abilities:

Proficiency with office software, particularly Microsoft Office Suite (Word, Excel, Outlook). Requires data entry skills, file management, answering multi phone line. Strong written and verbal communication skills, organization, time management, problem-solving, and adaptability.

Education and Experience:

High School Diploma or equivalent. One year previous customer service experience required.

Benefits:

Salary compensation commensurate w/ experience with opportunities for advancement and career growth. Full Family Medical Insurance options Full Family Dental Insurance options Company Paid Full Family Vision Insurance 401K Retirement Plan and Match eligibility Paid Maternity Leave Paid Paternity Leave 15 Paid Holidays 10 Paid Vacation Days 15 Personal Days 5 Sick Days Join us as a Customer Service Representative and become part of a vibrant team committed to delivering outstanding client experiences! Your proactive attitude, technical aptitude, and passion for helping others will make a meaningful difference every day. Volta Belting has been a world leader in the manufacture of Thermoplastic Elastomer (TPE) belting and profiles for 60 years. Our belts are known for high material strength and superior dimensional precision and stability. The materials are cut- and wear-resistant and impervious to water, oils and other fluids. Volta Belting Technology is an equal opportunity employer.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Language:

Spanish (Preferred) English (Required) Ability to

Commute:

Yancey, TX 78886 (Required)

Work Location:

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