Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
ZS
Zapata Smoke Shop
Customer Service Representative/Sales Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Texas data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Overview We are seeking a dynamic and customer-focused Customer Service Representative/Sales Specialist to join our team. This role involves engaging with clients, providing exceptional support, and driving sales through effective communication and relationship-building. The ideal candidate will possess strong interpersonal skills, be detail-oriented, and have the ability to work efficiently in a fast-paced environment. Bilingual abilities and experience in call centers or customer support are highly valued. This position offers an opportunity to develop your career in client services while contributing to our company's growth. Duties Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring high levels of customer satisfaction Assist clients with product information, service details, and troubleshooting issues Conduct outbound calls to follow up with potential and existing customers to promote products or services Process orders, data entry, and cash handling accurately using Microsoft Office and other relevant software Maintain detailed records of customer interactions and transactions for quality assurance and analysis purposes Support sales initiatives by identifying customer needs and recommending appropriate solutions Collaborate with team members to improve service delivery and achieve sales targets Uphold excellent phone etiquette and communication skills during all interactions Provide feedback on common customer concerns or issues to help improve overall service quality Skills Strong communication skills, both verbal and written, with proficiency in English; bilingual abilities are a plus Experience in sales, customer support, or call center environments is preferred Excellent data entry skills with high accuracy; typing speed is advantageous Knowledge of Microsoft Office Suite (Word, Excel) and general computer skills Demonstrated outbound calling experience with effective phone etiquette Ability to analyze customer needs and provide suitable solutions Strong organizational skills with attention to detail for client records and documentation Ability to handle cash transactions accurately when necessary Multilingual capabilities are considered a significant asset for serving diverse client bases This role is ideal for motivated individuals who excel in communication, enjoy helping others, and are eager to grow within a supportive team environment.