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BAE Systems

JWICS ISSO Customer Support

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$39,159 / year median in Utah

-8% projected decline

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Job Description

Job Description About BAE Systems Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion. About This Job Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities: Resolve technical problems in a help desk environment Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies Resolve access requests for user accounts and other desktop support functions Where possible, use automated tools and scripts to improve efficiency and accuracy Provide technical assistance, training and system documentation for users to promote efficient operation of applications Perform other duties as assigned What's In It For You Competitive wages Medical Dental 401k Paid time off Work/life balance Career development Tuition reimbursement Mentorship opportunities Rewards & recognition Work Location This position will primarily perform these activities in or around Hill AFB, UT. Travel