Customer Service Tier II Representative

Customer Service Tier II Representative ES Solar - 4.5 Layton, UT Job Details Full-time $15 - $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Phone communication Databases Schedule management Customer support ticket management Remote technical support Communication skills Entry level Solar energy Client interaction via phone calls Full Job Description In this role you will be expected to: Taking customer inbound calls regularly Using critical thinking to problem solve Troubleshooting over the phone with the customer Handling customer inquiries concerning audits, additional equipment additions, construction inquiries, power bill reviews, power outage tracking Responding to general daily inquiries that come into Customer Service general email and communication platforms Learn and develop knowledge base of monitoring systems used to assist customers Create tickets and assign them to the other team specialists under the direction of the Supervisor as needed Submitting Auto RMA's and the corresponding reimbursements Calling customers to schedule Service Technicians to go out on site for service calls Coordinating Service Technician schedules to ensure optimal routes are planned Monitoring customer solar systems remotely and addressing any system issues Communicating with solar manufacturer's customer service Ensure clear and extensive notes are recorded in the correct databases Submit and track equipment replacements and reimbursements

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Layton, UT 84041 (Required) Ability to

Relocate:

Layton, UT 84041: Relocate before starting work (Preferred)

Work Location:

In person