Customer Support Tech II

We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions-oriented experience. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement. What You'll Do

• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
• Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
• Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
• Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
• Assist with the creation and distribution of customer training tools and resources
• Collaborate with teammates and contribute to a supportive, service-driven team culture What You Bring
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
• Comfort using computers, mobile devices, and mobile applications in a support environment
• College-level coursework and/or equivalent professional experience
• Minimum of 2 years of experience in a call center or phone-based customer service role
• A customer-first mindset with a genuine desire to help and problem-solve Who Thrives Here This role is ideal for someone who is:
• Empathetic, patient, and adaptable
• Comfortable handling multiple customer inquiries throughout the day
• Motivated by resolving issues and improving the customer experience
• Interested in growing within customer support, operations, or technical services #LI-BH1 About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by...