Summary Job title: Customer Service

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Fulfillment and Delivery Job ID:

null

Department:

Logan

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RWE Location:

null-null

Description Summary:

This is a full-time, on-site Customer Service

•Fulfillment & Delivery role. The position will require order picking, loading delivery vehicles, coordinating delivery routes, and delivering material to job sites safely, accurately, and efficiently while following all company policies. This role is not just a delivery driver position; we expect the successful candidate to become a part of our team and embrace our company culture and approach to serving customers. The right candidate will have opportunity for advancement as our business grows.

Reports to:

Warehouse Manager Minimum Qualifications:

+ Authorization to work in the United States

+ A valid and current driver's license

+ Excellent driving record with no more than 1 moving violation in the past 3 years

+ DOT Medical Card or ability to obtain a DOT Medical Card upon hire

+ Ability to handle panel vans, pickup trucks, and a 20ft flatbed truck safely

+ Basic computer proficiency, including using order management or CRM systems

ADDITIONAL COMPETENCIES

+ Pride in driving ability, work ethic, and ability to solve problems

+ Zero-tolerance for lack of safety

+ Must always wear a seatbelt and be able to use or learn to use safety features like the parking brake, fire extinguisher, etc.

+ Strong customer-facing skills, including Customer Service and Customer Support abilities

+ Professional Phone Etiquette and clear, courteous communication skills

+ Attention to detail and organizational skills for handling orders, documentation, and delivery coordination

+ Ability to work on-site and collaborate effectively with warehouse and delivery teams

+ Reliable time management and the ability to prioritize tasks in a fast-paced environment

Preferred Qualifications:

+ Experience preparing orders and/or delivering product with high level of customer service

+ Experience focused on Customer Satisfaction and maintaining a positive Customer Experience

+ Previous experience in distribution, retail, or electrical supply is beneficial but not required

Working Conditions:

+ Warehouse environment

+ Job requires one to stand, sit, and move at a fast pace to complete job duties.

+ Must have ability to lift, move, and shift up to 50lbs regularly.

+ Position requires one to wear proper Protective Equipment including gloves, safety shoes, and long pants for safety purposes.

Supervisory Responsibilities:

No Essential Job Functions:

+ Learn and build upon a working knowledge of all warehouse inventory and bin locations and company systems and processes.

+ Use a sales order document to effectively pick correct product and quantities from bin locations.

+ Prepare orders for delivery by packaging product, appropriately labeling product with order information, and completing ship confirmations.

+ Strategically and carefully load delivery vehicle accurately for assigned delivery route in order of delivery.

+ Conduct pre-trip vehicle inspections using company app.

+ Use driver camera equipment and follow safety standards and alerts.

+ Complete driving and safety trainings.

+ Deliver product to the job site or delivery location with highest level of vehicle safety and driving skill.

+ Effectively communicate with the customer, project manager, contractor, etc., on site to determine where to place product upon delivery.

+ Place product according to detailed instructions for highest customer satisfaction.

+ Provide Proof of Delivery using company app for each delivery.

+ Be the last line of defense against order mistakes and problems.

+ Proactively communicate issues with sales team.

+ Be willing to accept and correct mistakes.

+ Complete routine safety and service checks on delivery vehicles.

+ Clean and organize delivery vehicles and help with other warehouse activities as needed. Assist with warehouse daily and weekly checklist to ensure completion at intervals

•including putting stock away in correct bin locations, restocking shelves, facing shelves, sweeping, taking out the trash, organizing tools and workspaces, reloading wire rack with forklift, etc. CED is an Equal Opportunity Employer

•Disability |

Veteran Other Compensation:

The following additional compensation may be applicable for this position: +

Profit Sharing Benefits:

Benefits available for this position are: + Insurance

•Medical, Dental, Vision Care for full-time positions

+ Disability Insurance

+ Life Insurance + 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching

+ Dependent Care Flexible Spending Account (FSA)

+ Teledoc

+ Paid Pregnancy & New Parent Leave