About Us Healing Mountain Massage School is a family-owned Utah local business and vocational massage training facility. We strive to provide quality and affordable massage education and massage therapy to the inter-mountain west communities. We've been in business for nearly 30 years and offer a friendly, personable, and enjoyable work environment. Summary This is an exciting opportunity to represent Healing Mountain Massage School and play an important role in creating a welcoming, professional experience for our clients, students, and community. As a member of our spa team, you will be one of the first points of contact for our clientele and will help create the positive experience that begins the moment a client walks through our doors. This position offers the opportunity to work within a professional spa and educational environment while supporting the day-to-day experience of our clients and the success of our student practitioners. Beyond serving our clientele, this role provides an opportunity to support the next generation of massage professionals as they develop their skills and embark on their careers. By contributing to a professional, organized, and encouraging environment, you will help students gain valuable experience working within a real-world spa setting and interacting with clients. We are looking for someone who takes pride in providing excellent service, represents the school with professionalism and warmth, and enjoys being part of a team that supports both our clients and emerging massage professionals. Your presence and professionalism help reflect the quality and values of Healing Mountain Massage School within our community. Qualifications HS diploma, GED certificate, or equivalent Previous receptionist or customer service experience (salary commensurate with degree of experience and skills) Excellent communication and customer service skills Excellent hygiene and dress habits Good computer, typing, and multitasking skills Duties Job duties to include, but are not limited to: Portray a professional image to all people, as the receptionist sets the tone of the spa. Greet every guest and student upon arrival. Assist client and student with any questions. Answer and return any missed phone calls promptly. Monitor and respond to client questions through booking software messenger feature. Contact clients who are late for appointments and delegate rescheduling and late cancellations. Take messages for appropriate personnel and maintain accurate internal communication. Resolve conflict with respect & kindness. Clear communication with your supervisor and document any situation that your supervisor or coworkers should be aware of. Monitor surveillance system, notify appropriate personnel of suspicious behavior, or in case of emergencies. Become knowledgeable with our Crystal Shop retail. Learn and be familiar with various crystals available for purchase and assist customers with purchasing crystal shop items. Maintain productivity between reception area and spa. Timely preparation of spa treatments. Laundry room is cleaned and organized regularly. Maintain a tidy reception area. Complete daily assigned tasks and chores. Physical ability to climb ladders, capable of over head lifting, and pick up-to 40lbs. Regularly refresh and spot clean restrooms and break room. Sweep and mop as needed. Restock paper goods such as towel paper dispensers and toilet paper. Wash glasses and stock water areas. Trash & recycling removal as needed. Notify the Spa Manager or Front Desk Manager of needed supplies and sundry items via inventory tracker. Develop proficiency with our booking software and become familiar with all spa menu items & descriptions. Stay up to date on all specials and promotions, both current and upcoming. Proper cash handling and register skills. Attention to detail to correctly take payments, apply specials, and maintain an accurate till. Unlock the building prior to class start for the opening shift, and lock spa at close for the closing shift. Adhere to all policies and procedures as listed in the employee and front desk handbooks. Self directed with the ability to work independently without supervision. Additional special tasks as assigned by Spa Manager or Campus Director. Ability to adapt to a dynamic fast-paced work environment. Benefits After passing 90 day previsionary period, employees receive one free student massage per month for personal use and $10 off student massages for household family members.

Please note:

massages are non-transferable. A 401(k) matching plan is available after one year of continuous employment. Wage increases may be considered based on annual performance reviews.

Job Type:

Part-time Pay:

$13.00 - $16.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule Professional development assistance People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Preferred) Cash register: 1 year (Preferred) Ability to

Commute:

Orem, UT 84097 (Required) Ability to

Relocate:

Orem, UT 84097: Relocate before starting work (Required)

Work Location:

In person