Voni Professional Services

•Insurance Division is seeking a reliable, organized, and customer-focused Customer Service Representative to join our Commercial Insurance team. This is a full-time, 100% in-office position for someone who is comfortable working with clients, managing multiple tasks, and using digital systems. Job Responsibilities The selected candidate will support the daily operations of our Insurance Department, including: Prepare and process insurance quotes for new and existing clients. Contact clients by phone, text, and email to follow up on quotes, applications, renewals, and required documentation. Assist customers with general policy questions and service requests. Gather and verify client information needed for insurance applications and underwriting. Follow up with insurance carriers regarding quotes, policy changes, renewals, and documentation. Maintain accurate and updated client records in our CRM and internal systems. Process policy-related documents, applications, certificates, and other administrative paperwork. Provide professional customer service and maintain strong relationships with clients. Identify opportunities to retain existing customers and support the growth of the insurance department. Assist the team with additional administrative and customer service duties as needed. Minimum Qualifications Bilingual in English and Spanish required. Strong communication and customer service skills. Ability to multitask, prioritize responsibilities, and stay organized. Comfortable using computers, email, CRM systems, and other digital tools. Detail-oriented and able to accurately handle customer information and documentation. Professional, dependable, and able to work effectively in a team environment. Previous experience in insurance, customer service, sales, or an office environment is preferred.

Schedule Monday-Friday:

10:00 AM

•6:30

PM Saturday:

10:00 AM

•1:30

PM Pay:

$12.00

•$16.00 per hour Expected hours: 40.0 per week

Work Location:

In person