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SDFCU
Member Service Representative I (2339)
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Job Description
Member Service Representative I (2339)
Essential Duties and Responsibilities:
- Answer incoming calls and maintain expected availability in a queued environment
- Meet productivity and call handling goals consistently
- Provide superior service by responding to member inquiries about account activity, programs, policies, and procedures
- Return calls promptly for escalated issues and ensure all follow-up actions are completed accurately and efficiently
- Achieve established sales goals by cross-selling credit union products and services
- Promote products and services in alignment with marketing initiatives
- Process various member transactions, such as transfers, loan payments, and stop payment
- Act as a troubleshooter for online banking and payment services
- Attend department meetings and training sessions.
- Stay updated on policies, procedures, and promotions.
description
Title:
Description qualifications:
Required Skills and Competencies:
- One year customer service experience with proven sales and service skills
- High School Diploma or equivalent
- Ability to handle a high volume of inbound calls efficiently
- Professional phone manner and good, clear speaking voice
- Ability to communicate effectively orally, with demonstrated listening skills
- Demonstrated resourcefulness and analytical skills
- Ability to utilize a Windows software environment
- Accurate typing of 35 w.p.m. desired
- Ability to write effectively with attention to grammar and composition
- Good organizational and time management skills