Description We are looking for a Customer Service Representative to provide high-quality support for conference-related inquiries and service needs in Arlington, Virginia. This is a Contract position suited for someone who communicates clearly, handles customer interactions professionally, and stays organized in a fast-paced environment. The ideal candidate will assist attendees and stakeholders by phone while ensuring accurate information, timely follow-up, and a positive service experience.

Responsibilities:

• Respond to incoming calls and customer questions related to conference services, registration matters, and event support needs.
• Place outbound calls as needed to confirm details, provide updates, and resolve outstanding attendee concerns.
• Enter and update order or registration information accurately within designated systems and records.
• Deliver courteous, solution-focused assistance while addressing issues efficiently and escalating complex matters when appropriate.
• Support conference operations by sharing accurate event information, deadlines, and service options with customers.
• Maintain clear documentation of interactions, requests, and follow-up actions to ensure continuity of service.
• Coordinate with internal teams to help resolve customer requests tied to conference logistics and participation.
• Manage a steady volume of customer contacts while meeting service expectations for responsiveness and accuracy. Requirements
• Prior experience in customer service or call center support is required.
• Ability to handle inbound and outbound calls with professionalism and confidence.
• Experience entering orders, registrations, or related customer information with a high level of accuracy.
• Strong verbal communication skills and an attentive, customer-focused approach.
• Comfortable managing multiple requests in a fast-moving support environment.
• Skilled in problem-solving and identifying appropriate next steps for customer issues.
• Ability to document interactions clearly and maintain organized records.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .