Gilman Heating, Cooling & Plumbing is seeking a reliable, professional, and customer-focused Customer Service Representative to join our growing team. Candidates must possess advanced customer service skills, demonstrate strong multitasking abilities, and thrive in a fast-paced environment while maintaining exceptional attention to detail.

Job Responsibilities include:

Answer high volume of inbound calls promptly and professionally. Utilizing strong problem-solving skills to efficiently address and resolve complex customer issues. Prioritize calls to effectively support technician schedules and operational requirements. Make outbound calls to reach the targeted number of scheduled appointments and memberships necessary for successful service operations. Handle customer concerns and complaints with patience, professionalism, and strong problem-solving skills. Maintain accurate and complete customer information in our company database. Meet individual and team goals related to call handling, booking, customer service, and memberships. Perform additional duties as assigned.

Requirements:

Strong verbal and written communication skills Strong attention to detail and organizational skills. Excellent customer service skills and a positive attitude. Ability to listen attentively to customer inquiries, clearly convey information, and offer effective solutions Collaborate effectively in a team environment Ability to solve problems independently & promptly Comfortable working with computers and CRM software. High school diploma or equivalent is required Minimum of 2 years prior experience preferred Consistent attendance and punctuality are required.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift People with a criminal record are encouraged to apply Application Question(s): Do you have experience with ServiceTitan?

Experience:

Customer Service:

2 years (Required)

Work Location:

In person