Virginia Furniture Market is seeking a customer-oriented service representative for our Bedford, Virginia location. A customer service representative, or CSR, will be physically located in our Bedford store and will serve as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Our CSRs are genuinely excited to help our customers. Patience, empathy & passion for what we do are key. Problem-solving comes naturally to our great team of customer service specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls Process sales invoices as purchases are made Arrange financing & layaway payments Schedule customer deliveries Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Follow communication procedures, guidelines and policies Go the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Great communication skills Strong phone skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of customers Ability to multi-task, prioritize, and manage time effectively Virginia Furniture Market is an equal opportunity employer. Virginia Furniture Market does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Competitive Pay

+ Benefits

+ PTO Must be able to pass a background check Virginia Furniture Market is an Equal Opportunity Employer. We are a drug-free workplace.

Job Type:

Full-time Compensation:

$16 - $18/hr depending on experience

Benefits:

401(k) Dental insurance Employee discount Health & Vision insurance Paid time off

Schedule:

8 hour shift Weekend & Holiday availability is mandatory

Education:

High school diploma or equivalent

Experience:

Administrative Assistant or Receptionist Experience:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour Expected hours: 40 per week

Shift:

Day Shift Work Location:

In person;

Bedford, VA Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you able to work every weekend and major holidays? Virginia Furniture Market is opened 362 days a year, including weekends and holidays. This is not a part-time position Are you able to pass a background check? Ability to

Commute:

Bedford, VA 24523 (Required)

Work Location:

In person