CUSTOMER CARE AGENT

JOB DESCRIPTION

: This is a full time opportunity in our Customer Care call center in Berryville, VA . The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task.

MAIN REQUIREMENTS

: Over one year of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior call center experience is a plus. Experience in the furniture industry is highly preferred This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver. Proficiency in computers including retail systems and programs. Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position. Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner Strong decision-making and problem solving skills Ability to work in dynamic and high energy environment. Ability to handle multiple responsibilities and balance customer priorities.

SUMMARY OF RESPONSIBILITIES

: Effectively manage large amounts of incoming calls Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem Provide accurate, valid and complete information by using the right methods/tools Handle highly escalated situations with grace and professionalism Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of the both customer and company Resolve customer issues with minimal supervision. Follow up with internal and external customers in a timely fashion. Maintain accurate records by utilizing all available technology.

BENEFITS

Medical, dental and vision insurance (Our health insurance plans start at just $35 per paycheck!) 401(K) retirement program with company match Voluntary Life insurance Voluntary short and long-term disability insurance Merchandise discount

SCHEDULE

Monday - Friday 8:30am to 5:00pm

HOURLY RATE

$16.00 to $17.50 (based on industry experience)