Customer Service Representative / Dispatcher We are a trusted local leader in indoor heating, cooling and plumbing, proudly serving Northern Virginia since 1979. As a Customer Service Representative / Dispatcher, you'll be an important part of our friendly team, helping both our residential and commercial customers each day. What You'll Do Answer and handle inbound customer calls for scheduling service and maintenance Place daily outbound calls to customers as needed Accurately document customer information in our system Assign and dispatch technicians based on location and schedule Collaborate with your team to keep operations running smoothly Required Skills & Qualifications 1 year of call center, customer service, or dispatch experience Typing speed of 70 wpm Comfortable managing a high volume of calls Know your way around Northern Virginia's main locations (or eager to learn!) Strong communication and accuracy in data entry (we use Service Titan) Team player with a positive attitude Preferred Qualifications Previous call center experience Previous HVAC or plumbing industry experience Experience with dispatching software Perks & Benefits Medical, Dental, Vision, and Life Insurance Short-term and Long-term Disability 401k with company match Company parties and employee appreciation gatherings Paid holidays, vacation, and personal days Ongoing training and professional development

Schedule:

Full-time, 8:00 AM - 5:00 PM (one hour lunch break) Monday-Friday Remote opportunities 4 days a week, one day in the office (Wednesday) Ready to build your career with a supportive company? We'd love to hear from you!