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SI
SkyBound, Inc.
Verizon Client Support Associate
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Virginia data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$46,629 / year median in Virginia
-10% projected decline
Job Description
Our company is seeking a full-time Verizon Client Support Associate who makes Verizon personal and is worth every customer's attention. The Verizon Client Support Associate also helps turn interest into successful sign-ups while gaining valuable experience in customer support. As a Verizon Client Support Associate, you'll be the simplified solution to customers' complicated internet and entertainment service problems. The Verizon Client Support Associate meets them in person, cutting through the confusion to show them how FiOS delivers fast internet, clear TV, and a reliable home phone, all without the fine print. Role Responsibilities of the Verizon Client Support Associate Begin in-person client support conversations by introducing customers to Verizon FiOS for high-speed home internet, crystal-clear TV packages, and landline phone service. Help our customers align the right Verizon FiOS package with their home needs and complete service setup with confidence and ease. Build strong service setup outcomes through in-person, customer-centered discussions that lead to successful sign-ups. Deliver in person Verizon service explanations of Verizon FiOS benefits that focus on convenience, reliability, and peace of mind during service setup. Introduce special Verizon FiOS deals that provide solid value and open clear service sign-up opportunities. Partner with fellow Verizon Client Support Associates to meet sign-up numbers while protecting high customer satisfaction. Qualities of the Verizon Client Support Associate Able to ask questions and uncover sign-up opportunities. The Verizon Client Support Associate is aclear communicator who explains Fios options with confidence. Handles questions and objections while maintaining a positive customer experience. Dependable with customer follow-up and client support responsibilities. Goal-driven with an interest in customer acquisition and client support performance.
Pay:
$55,000.00 - $60,000.00 per yearBenefits:
Professional development assistanceWork Location:
In personBenefits
- Professional Development
- Dental Insurance