CUSTOMER SERVICE AGENT SCA

Contract Position | Full-Time | Evening Shift- 11-8 pm About Field Data Technology Field Data Technology (FDT) is a small business located in Falls Church, Virginia. We provide a professional, collaborative, and data-driven work environment and are seeking dependable Customer Service Agents to support our SNAP-related customer service operations. SNAP Customer Service Agents provide high-quality, accurate, and efficient assistance to retailers applying to and participating in the SNAP program. Agents are expected to consistently deliver professional and excellent customer service while demonstrating strong communication skills, attention to detail, sound judgment, reliability, and a strong work ethic. Team members may also assist with additional project-related duties based on operational needs.

Our work environment includes:

Modern office environment Established workplace amenities Walking trails and a beautiful lake Free garage parking Professional and collaborative team environment Position Summary Candidates must be U.S. citizens and must be able to obtain a Public Trust Clearance before beginning work . There is no cost to the candidate for the required clearance process. Key Responsibilities Handle a high volume of inbound customer calls while maintaining professional and courteous service. Provide accurate, complete, and timely information using approved methods, procedures, and tools. Identify and assess customer needs and work toward satisfactory resolution of inquiries. Meet established company expectations, quality standards, and call performance metrics. Adhere to established company and departmental procedures, processes, standards, and strategic directives. Use appropriate judgment when escalating or communicating customer concerns to management. Assist with additional SNAP and project-related tasks as operational needs require.

Candidates should possess:

High school diploma or GED, or an Associate's Degree, or at least one year of solid customer service experience Fluency in English or Fluency in Spanish & English U.S. citizenship Strong verbal and written communication skills Excellent attention to detail Strong interpersonal and customer service skills Organizational and multitasking abilities Basic technical and general troubleshooting skills Ability to work effectively in a fast-paced, high-volume customer service environment Ability to obtain a Sponsored Public Trust Clearance Classification Full-Time | Non-Exempt |

SCA Contract Position Compensation Base Rate:

$20.37 per hour, including $5.42 SCA wage = $25.79 Work Schedule Monday through

Friday Evening Shift:

11:00 a.m. - 8:00 p.m.

Reports To:

Felix Melendez and Eleth Johnson Other Duties:

This job description is intended to provide a general overview of the primary responsibilities and requirements of the position. Duties, responsibilities, and assignments may change based on project requirements and the operational needs of the business.

Job Type:

Full-time Pay:

$25.79 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Application Question(s): Are you a U.S. Citizen with a Social Security card that doesn't have an approved to work in the U.S. stamp on it? A schedule change is not guaranteed. Are you good with working a Monday-Friday 11-8 pm shift? Our training is paid, and the start time is between the hours of 9 - 10 am to ensure that you receive the best training. Are you okay with training this time of day? Rate your computer skills regarding your typing speed, knowing general computer functions and or general troubleshooting skills and use MS Office Suite from a scale of 1-5 with 5 being excellent. Please provide your personal email if it's not on your resume. We send MS Teams interview invites to your personal email. We interview onsite for security purposes. Are you available for an in-person interview in Falls Church, VA on any of the dates below? The interview takes about 1 hour. Please let me know as soon as possible in order to secure the time that's best for you. We interview Tuesdays - Thursdays between 9 am - 2 pm. What day(s) or time(s) would work best for you?

Work Location:

In person