Job Summary We are looking for a friendly and professional Customer Service Representative to answer incoming calls for our HVAC company. This role focuses on gathering customer information, documenting service requests, and forwarding the information to the dispatcher for scheduling. The ideal candidate will provide excellent customer service while ensuring all call details are accurately recorded. Responsibilities Answer incoming customer calls regarding heating and air conditioning service needs Collect and document customer information including name, address, phone number, and service issue Enter call details into the company system for the dispatcher to schedule Provide customers with general information about services and company policies Transfer urgent calls or emergency service requests to the appropriate team member Maintain clear and accurate notes from customer conversations Ensure all calls are handled professionally and courteously Assist with basic office tasks when call volume is low Qualifications Strong phone and communication skills Friendly and professional customer service demeanor Ability to listen carefully and accurately record information Basic computer and data entry skills Ability to stay organized during busy call periods Previous customer service or office experience preferred Work Environment Office-based position Moderate to high call volume during peak HVAC seasons Rate of Pay Based on

Experience Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person