Hospitality Service Representative

Guest Services Representative - Now Hiring Comfort Suites |

Fredericksburg, VA Location:

Comfort Suites - 541 Warrenton Rd, Fredericksburg, VA 22406

Position Type:

Full-Time & Part-Time Available Schedule:

Flexible scheduling required, including weekends and holidays Comfort Suites on Warrenton Road is currently seeking motivated and customer-focused individuals to join our team as Guest Services Representatives. This role is ideal for someone who enjoys working with people, providing excellent service, and creating a welcoming experience for every guest. If you have a background in customer service and enjoy working in a fast-paced environment where every day is different, we encourage you to apply. About the Role As the first point of contact for our guests, the front desk team plays a key role in creating a positive and memorable stay. Our Guest Services Representatives are responsible for delivering exceptional hospitality while ensuring smooth daily operations at the front desk. Key Responsibilities Welcome guests with professionalism and a friendly attitude during check-in and check-out Assist guests with reservations, questions, and special requests Accurately process payments and maintain reservation records Provide helpful local recommendations and information about the area Communicate clearly with housekeeping and management to ensure guest needs are met Maintain a clean, organized, and welcoming lobby environment Handle guest concerns with professionalism and a problem-solving mindset What We're Looking For Strong customer service background (retail, hospitality, restaurants, or similar experience preferred) Friendly, positive personality with strong communication skills Dependable and professional work ethic Ability to multitask and stay organized in a busy environment Reliable transportation and punctuality Availability to work weekends and holidays as needed Hotel experience is a plus, but we are willing to train the right candidate who has strong customer service skills and a willingness to learn. What We Offer 401(k) program Supportive, team-oriented work environment Opportunity for growth within the Choice Hotels brand A workplace where great service and teamwork are valued How to Apply Please apply in person by completing a paper application at the front desk. Comfort Suites 541 Warrenton Rd Fredericksburg, VA 22406 Please do not apply through Indeed and no phone calls regarding the position. We are looking for individuals who take pride in providing excellent customer service and creating a welcoming experience for every guest. Serious applicants only.

Pay:

$14.00 - $15.00 per hour

Benefits:

401(k)

Work Location:

In person